Contact
The fastest way to reach us about an existing order is to reply to the order confirmation email you received — your message lands directly with support together with your order reference.
About an existing order
Reply to the order confirmation or delivery email. Keep the order reference (for example #1234) in the subject so we can find your order quickly. Please never send payment passwords, wallet seed phrases or other secrets — we will never ask for them.
Before you buy
Most pre-sales questions — payment, formats, stock, delivery times — are answered on the Support, How to buy and FAQ pages. If something is still unclear, use the same support channel and we will help before you place an order.
What to expect
We aim to answer within one business day. Questions about payments that are under review can take longer because they are checked manually and carefully.